OUR
PARTNERS
Manage better business communications integrated within Zoho CRM. Our professional team helps you optimize your productivity by promoting your customer relationships and capturing all your connection activities in your CRM system. CloudCall offers powerful tools that involve phone calls, SMS, and instant messages to enhance your business conversations and improve your customer experience.
Outbound
Phone Calls
Communicate with your customers professionally and manage your calls from Zoho CRM directly. Outbound phone calls allow you to:
-Start your calls from your Zoho CRM leads
-Optimize your calls via powerful dialer automatically
-Send, record, and store voice messages with one click
-Display your phone number locally and boost your presence
-Hold, pause, mute, transfer, and conference your calls from your CRM
-Improve your response to calls by great call forwarding feature
Inbound
Phone Calls
Transform your business to the next level by helping your team manage inbound phone calls to offer a better customer experience. Inbound phone calls system helps you:
-Identify your callers by screen pop notifications
-Distribute calls to your available team members automatically
-Minimize your average waiting time by managing your customer calls via Queue Callback.
-Direct calls with an IVR to the right team members.
-Create and direct calling groups to handle your calls effectively.
SMS
SMS is another simple way to contact your customers. Easy to communicate and a powerful tool to boost your business engagement. Here, three features are offered by SMS:
-Send one-to-one text messages directly from Zoho CRM contacts.
-Easily send text messages in bulk to several recipients with Broadcast SMS,
-Find easily your all SMS conversations which are logged and recorded within Zoho CRM.
Instant
Messages
Help your team members collaborate easily and contact each other effectively with instant messages. By instant messages, you can maximize your teams’ collaboration and sync essential interactions to Zoho CRM.
Check and improve
your team’s performance
CloudCall provides you with:
-Real-time reports about active and missed calls and total calls for each member of your team.
-Powerful dashboards include the number of calls, duration, and more.
-Ability to monitor your team calling activities.
-Recording and storing calls within Zoho.
-Important call information.
-Work anywhere easily with the CloudCall’s mobile app or dynamic phone system.
-And more.
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US
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